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Terms of use

The subject matter of these Terms is the provision of the possibility to purchase goods listed in the catalog of our online store.

Before placing an order read the Terms carefully. We may change the Terms from time to time, please read them before making repeat purchases.

The legal provisions of the Republic of Latvia shall be applicable to the relationship between the User/Buyer and the Seller.

General terms

  1. By placing an order on the online-store mediterra.lv («Online store»), the buyer agrees to the content of this Contract («the Contract») which along with the purchase is considered compulsory for both parties, the buyer and the seller.
  2. Within the framework of the present Contract, the Seller is SIA Mediterra, unified registration number 42103089336, legal address: Rīga, Kurzemes prospekts 108 - 76, LV-1069 («the Seller»), whereas the Buyer is any natural person who buys goods from the Seller («the Buyer»).
  3. These Terms are applied upon conclusion of any contracts between the Seller and the Buyer for the sale of the Goods («the Contract»).

Subject-matter of the contract

  1. In accordance with the present Agreement, the Buyer makes purchases from the Seller, but the Seller sells goods to the Buyer on the basis of the Seller’s offer at the Online-store. Besides, the Seller may also offer the delivery service provided by third parties. The Contract applies to all orders placed on the Seller’s Online-store.
  2. The Contract comes into force at the moment when the Buyer has placed an order on the Online-store and made payment to the full extent. The Contract shall remain in force until both parties have fulfilled their obligations under the terms of this Contract.

General rules of the order

  1. The Buyer may make purchases at the Online store without prior registration.
  2. The description of the product, the price, and the information on delivery options and the costs related thereof are available at the Online store and are deemed to be an integral part of this Contract. Prior to purchase, the Buyer is advised to get acquainted with the description of the goods and the delivery options.
  3. In order to complete the order, the Buyer adds the selected goods to the basket as well as specifies the necessary delivery and contact information, and makes payment to the full extent. The order shall be deemed to be placed at the moment when the payment has been made to the full extent using the types of payment available at the Online store.
  4. By placing the order it is deemed that the Buyer has got acquainted with the description of the goods and the respective information about the delivery, the price for the goods, the price, and the time of the delivery.
  5. When making the purchase, the Buyer has the possibility to select the delivery and receipt option which is most suitable to him/her. Depending on the selected receipt option, the Buyer should ensure collection of the goods at the specified time and place. In case the Buyer fails to ensure collection of goods at the time and place specified in the information on goods delivery, the Buyer shall be responsible for coverage of the charges pertaining to a re-delivery arrangement.

Payment and delivery of goods

The Buyer may make payment for the goods:

  1. by bank transfer to the Seller’s account;
  2. by payment with (credit or debit) card.

Upon receipt of the Buyer’s payment, the Seller prepares and delivers the goods within 3 working days to the address indicated by the Buyer.

Time of performance of the contract

The Seller undertakes to fulfill the terms of the distance contract not later than 30 days after receipt of the order from the Buyer unless another time-limit for the performance of the Contract is specified next to the description of the particular goods.

Goods delivery failure

In case of unavailability of the goods ordered by the Buyer in the Seller’s warehouse, the latter has the right to exclude the particular goods from the order or cancel the Buyer’s order by providing notice to the Buyer thereof via respective electronic message to the address indicated by the Buyer when placing the order. In such case the Seller may offer an equivalent product at an equivalent price to the Buyer, or the amount of the made payment shall be refunded to the Buyer.

Return of the goods and monetary funds

  1. The Buyer has the right to return the goods within 14 days from the moment of purchase.
  2. Refunds of the money shall be made by way of reimbursement of the value of the paid goods via bank transfer.
  3. The Buyer cannot exercise the right of withdrawal if:
    1. the goods are damaged or have obvious signs of use;
    2. the original packaging of the goods, which is deemed to be an integral part of the goods, is damaged;
    3. the ordered goods are not subject to return for hygiene or health reasons, they are perishable or should be quickly used.

Dispute settlement

  1. The Buyer’s claims on the quality of the purchased goods shall be settled pursuant to the Regulations of the Cabinet of Ministers No. 631 «Procedures for Submission and Examination of Consumer Claims regarding the Non-conformity of Goods or Services with Contract Provisions» of 25.07.2012.
  2. Please submit the claims on availability of the goods or their quality in the electronic form to the electronic mail address info@mediterra.lv, or send to the address Rīga, Kurzemes prospekts 108 - 76, LV-1069. The claim will be examined within 30 days from the moment of receipt, the reply will be sent to the specified return address.
  3. For the purpose of compliance with the validity period for rejection, it shall be sufficient that the notice on the exercise of the right of rejection is sent until the expiry of the validity period for the right of rejection.
  4. The Seller undertakes to refund the payments received for the goods not later than within 14 days from the moment of the return of the goods to the Seller. The return costs shall be borne by the Buyer.
  5. The Buyer is obligated to return the goods to the Seller without delay and in any case not later than 14 days from the date of the Buyer’s notice on the decision to withdraw from the Agreement. The Buyer shall be liable for the diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
  6. The pictures of the goods browsed at the Online store may insignificantly differ from the offered goods. In order to clarify the characteristics of the goods or avoid misunderstandings related to his/her order, please contact the Seller by writing to the electronic mail: info@mediterra.lv.
  7. If the goods are delivered with delay to the Buyer or failed to be delivered through the fault of the Buyer or due to circumstances dependent on the Buyer, the Seller shall not assume responsibility for violation of the deadlines for the goods delivery.
  8. If access to the Online store or placement of the order on the Online store is not possible or hampered due to technical reasons or due to reasons beyond the control of the Seller, the Seller shall not assume liability for any losses incurred by the Buyer or third parties.